My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
The Faculty Office 1 The Sanctuary Westminster London SW1P 3JT Telephone: 020 7222 5381 Email: faculty.office@1thesanctuary.com Website: www.facultyoffice.org.ukIf you are dissatisfied about the service you have received please do not hesitate to contact me.
If we are unable to resolve the matter you may then complain to the Notaries Society, of which I am a member. The Notaries Society have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write (but do not enclose any original documents) with full details of your complaint to:
If you have any difficulty in making a complaint in writing please do not hesitate to contact the Notaries Society or the Faculty Office for assistance.
Finally, if you remain dissatisfied after your complaint has been considered under the Notaries Society Approved Complaints Procedure, you may make a complaint to the Legal Ombudsman. You may do so at the end of that procedure or, if eight weeks have passed since you first notified me of your dissatisfaction, whichever is applicable.
If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act or omission, or within one year from when you should reasonably have known there was cause for complaint.
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